In the unlikely instance that you are not happy with your personalised item.

Here is the process:

  1. We can discuss what wrong and we can resend out another for you just as quickly. We like our customers to be satisfied!

This will be of no extra charge

  1. We can give you a refund exclusive of postage and packaging cost.
Returns & exchanges

I gladly accept returns and exchanges

Contact us within 14 days of delivery

Ship items back within: 30 days of delivery I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged Because of the nature of these items unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refund 

We will refund in case if item come broken or you have some issue with it.

We will refund it when we will get proof with an image.

We will refund all money to your account in maximum 3 business days after receiving the proof with the image.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfil your order
  • For legal reasons (like paying taxes)
Contact Us

If you have any questions on how to return your item to us or any other questions, please contact us at info@luxtomi.com